While on 4 hour road trips, it’s easy for the mind to wander…

A few recurring questions kept surfacing over the last week or so while migrating between states. I can’t really discuss with people outside the architecture profession, as its not exactly a riveting discussion outside our field. 

Seemingly, there is a scramble in architecture to find ways to make the argument for their value-added benefits in the construction process. I will concede that this particular discussion has been floating around in recent years, and largely derailed these days. It’s been replaced by social justice and identity politics (which I’m staying the hell out of – I know what I believe, and that’s good enough). 

(Warning at the front – this is going to be a meandering thought exercise, exploring an idea and probably won’t generate a eureka moment – but its worth engaging in . Also, this is filled with generalizations. I say this so I don’t end up qualifying every statement. My base programming is “Who the hell am I to assume that ? I could be dead wrong.”)


So the question revolving and wandering thru the grey matter is overdue for some focused energy. 

How do we better communicate our value to clients & the general public? 

Seemingly – that’s a marketing and brand/client relations & retention/firm image problem. At least on the micro level. 

As a profession, how do we pull that off? How do we make the argument that we, as a profession, is every bit as necessary to society as anyone else? 

The profession has been deemed a largely ‘non-essential’ profession by the government as a whole. 

I hope that this isn’t the case on the national stage, but in my experience we’re already seen as ‘don’t ask the designer – just build it.’ The occasional not-so-great developer/contractor combo wanders off script, doesn’t adhere to contract documents – or flat out doesn’t look at the drawings at all. 

Of course – the profession as a whole isn’t immune to this problem either. In some of the places that I’ve worked – its been a fuster cluck of drawing standards, bad detailing and bad design, rushed out the door by an impromptu team pulled together in the last weeks before deadline. 

So how do we claim added value, and how do we do it so that it’s not an empty statement? 

As a profession – Are we merely the “Dunder Mifflin” of construction industry?

I know, I know – it’s largely dependent on a number of variables, and it’s unfair to question these things without context of the individual firm. My questions are more about the Art of Practice rather than the nuances. I don’t want to get lost in the ‘what if’ of: 

  • The levels of service provided,
  • Type of firm,
  • Type of client base,
  • Type of project, etc…

That’s more a discussion on firm culture and talent, and attracting the clients that align with the type of work you want to do – and establishing roles, establishing trust, etc. during the front end of the process… So that might all fit in the ‘firm culture’ envelope. 

The way my brain works is to try and understand the basis of the question to determine the real nature of the problem… I mean, generally – isn’t that what we do anyway?

The question before you get to that question is: 

 

Why are we in this situation in the first place? 

We’re the ‘sexiest profession’ charged with creating sculptural backdrops for the warm sunset to cascade across, while light plays with shadow. We’re the romantic problem-solvers, the weavers of utility with science and art. We’re the ones taking visionary aspirations & bringing them into reality. We’re the makers. The profession of master builders. The tech nerds writing a complex spaghetti of ‘if/then’ to spit out 100 solutions in minutes… The sculptors of space & environment. Aren’t we? 

If you take a step back from the self-perceived romanticism and stylized job descriptions – what are we really?

  •  GCs see us as the guys who get the permits and take too long to answer a question – while supplying them with a low-detail set of drawings and 3 volume spec. So they have to figure it out themselves. 
  •  Commercial developers seem to look at architects as the ‘necessary evil’ to get thru permitting on a fast-tracked development. 
  •  For Residential Design – we’re not necessary at all (see above). 

If its not listed in the AHJ code requirements for building permit – usually we aren’t involved in the project type. It’s a crying shame. I’ve been involved with home renovation, deck additions, high-end green homes, furniture & product design. Even this last week – I finalized a ‘shopping list’ for a garage re-roof at the family cottage and knocked out cutting diagrams for 2 new outdoor steps (with max material use / limited cuts) and  plan sketches for redoing landscaping for my Mom.

 


 

Design isn’t an ‘exclusive’ practice. It’s pre-construction problem-solving, and expression. So WHY?

Every time I’ve explored this path – it unearths several things that aren’t fun to think about – but there is a value in buying (5) 2×6’s and not 11. I’m unemployed – $50 worth of lumber is way more appealing than $100. 

I’m not entirely sure the how’s and why’s of why architecture as a profession finds itself in a precarious situation. Maybe its the business model. Maybe its communication. Maybe its contracts. Maybe its our inability to advertise (probably right on that one – we don’t to be on park benches anyway). Maybe is a lack of ‘wow’ from homogenized massing and material choices. 

Somehow, in some way – the perception of the profession has fallen off. We’re a valued professional service, and usually hungry enough to want to design EVERYTHING. 

These things have been rattling around the brain pan for a while now, and I’ve got a few things that come to the surface. Some of them get touched on in the front half of  Managing Design” which I’m in the process of re-reading. 

So. We’re in a ‘situation’. Business models, delivery methods and defining value. In my head, there are a few inherit contradictions in trying to make Goliath claims of value, especially nowadays when the preferences should lean to substance over style.

As an example, take the phrase ‘Integrated Design’. In reality – all that means is the disciplines who are not coordinating their documents, sit in the same room together. I have stories. 

Its disingenuous to make braggadocios claims, fall short on them and then wonder why the world views you as almost unnecessary. 

 


 
Trouble Area #1: Contractually ceding design to contractors & clients. 
What is an architect’s product? That’s right – drawings. A set of production documents to construct a building to a level of quality, based on the client’s wishes & desires. A firm’s design documents are the products by which it’s judged – by everyone in the supply chain. Unclear or incomplete drawings WILL leave your firm open to judgement from the moment they’re released (and they cost the project more money). Think about how many sets of eyes are on your drawings thru the lifespan of a project. The audience is wide, and the better you can document things, the more likely it is that you’re going to get what you desire during construction. As with any system – garbage in = garbage out. This one is a big deal to me, and its been proven difficult to impart to a younger audience. 
 
As architects, we tend to cede design responsibility to the GC by producing lack-luster design direction, confusing project organization and an uncoordinated mess. This either kicks off so many RFIs that you’ll cease being productive for the next 6-12 months, or just avoiding the drawings and spec entirely during construction. 
 
I worked at a firm that developed projects by whatever standard existed under the senior client contact, with limited oversight. When you are staff sharing with offices across the country and have to re-learn how to speak the ‘drawing language’ developed for each and every project – well you can imagine the frustrations and mess when the permit deadline came up and the team hit print. DO NOT DO THAT. 
 
Other times, it’s either a lack of understanding of the product, materials, or software that triggers a pile of problems. Details are unclear, components missing, or physics ignored (turns out – you can’t hang that stone-clad fireplace unit suspended from the ceiling without touching the floor).
 
Sometimes it’s a straight ‘workaround’ mindset when using the tools to produce the work. The last firm that I was at would hire an individual with ZERO Revit training or experience and toss them in the deep end of the pool.
 
I’ve been on Revit since 2008, and there are things that I still learn about it on a daily basis. Think about the pressures of starting a new job, with a deadline in a few weeks and BTW, you have to produce everything in a program you’ve never used. Its worth noting that there was also no tech training in the onboarding process. It happened more than you’d think it did. 
 
All of those ingredients land on a list of what not to do. The perception of your documents are how the world sees you. That’s universal BTW. If your resume/social media/writings/drawings are filled with typos and mistakes – you’re not going to land that dream job unless you’re walking around in a cloud of charisma, and even at that – you won’t last long. 
 
Bad documentation, or flat ‘see spec’ generic drawings without concise & coordinated details – cede these installation decisions to the lowest bidder. 
Empowering the GC to design your client’s building with a spreadsheet and guess work isn’t going to lead to optimal results, and will possibly leave your project in the red during construction administration. 
 
If you cultivate a reputation for having clear & detailed documents, it will build relationships with not only the client, but with a network of contractors that will lead to more and more business. Not providing design leadership with a set of clear documents is a recipe for chaos. Nobody wants to work with a hack who doesn’t even know how to run spell check on a sheet before hitting print. 
 
ALSO, It’s becoming increasingly part of practice that GCs are reproducing architect’s BIM models – complete with how the building will actually be fabricated. I don’t disagree with this – but I’m forced to ask myself why this is necessary. Then I recall BIM models done in 2D line work, filled regions and work-arounds, or that a lot of smaller firms haven’t adopted a BIM workflow as a production tool. Additionally – there are errors and omissions, liability, insurance, bonding, and the mountain of bills that come with that contractual language. The threat of lawsuits every time that someone points the finger of blame is real. 

BUT – How do you argue that you create necessary value, when your work is entirely duplicated with greater detail in order to better produce the end result? 
 

Not a Eureka moment. If you want to prove that your profession has value – make it abundantly clear that you know what you’re doing. Regrettably, it still doesn’t go without saying. Rule #1: There’s nothing bigger than the little things. Make the effort, don’t take shortcuts – don’t suck. 

 Rule #1A: I don’t have one for refinement and duplication of efforts. It’s going to take revising AIA contract documents in a litigious society, increased effective communication with a selected contractor team and a larger design fee to cover added scope. This particular perception is going to take relaxed clients & developers and more informed design staff in order to ‘take back’ the role of design leadership. Either that or fold the GC under the architecture contract to get the components fabricated correctly before they’re delivered.

Under the current typical delivery system, with the automation of building code folded into the software – the profession itself is taking massive hits. Especially in the ‘late adopters’ category with BIM. 

 


 
Trouble Area #2: Design Access
This one is more a statement on the times than it is a defined issue with the profession from within. In thinking this thru – the dedicated general public has increased access to well, everything. Overall knowledge base is increasing, and anyone with a web browser can snag a modeling program, and all the tutorials needed to run it effectively. 

I’m not gatekeeping a profession by saying this – I’m REALLY inspired by a populous of DIY makers. I mean – I am one. I’ve had no formal training in software development, 3D printing, photography, airbrushing, mechanics or any of the long list of polymath endeavors that I choose to play with. The compendium of human knowledge is on the other side of a keyboard – and it’s amazing what can be learned – officially or unofficially.
 

That level of access extends to high-design, boutique and bespoke items as well. Anyone with an address can get nearly anything that they want shipped to them. See something that catches your eye in a magazine? Hop on Amazon and order one, or order a book about how to make your own. Architect’s aren’t the source anymore for cool stuff. We may have never been – but now it’s gone mainstream.

With that said – there’s a negative side. 

I’ve seen entire proposals come off pics grabbed from Pinterest and woven into an InDesign document for an aesthetic ‘look book’ for projects. Then its sent straight into the project by way of outsourced renderings. Without any sourcing for products, these selections then rest on the laurels of custom manufacturer’s to create shop drawings – skipping the design process entirely. If you mean it – find it or model it. I’ve been an ardent supporter of the idea that if its in your scope of services – you should have someone in your discipline that can model it. 

Of course – I’m of the ilk to model, categorize and schedule as much as is prudent in the scope of services. Essentially all that meant that I’m just building custom Revit families to catch up with what the client assumes is a rendered and completed idea. 

With that design workflow in mind – what’s to keep anyone who hasn’t had years of training from doing the same thing? 

How do you claim an added value to the design process, when for a couple hundred dollars in software – anyone can recreate what you just did? 

 


 

I heard a story sitting around a campfire one night when I was a kid, about the mechanical engineer that showed up to a factory to correct a problem with a broken machine. The invoice for the service came in to the manager’s office a week later for $10,001.29. The manager called the engineer to inquire about the strange amount, and the engineer answered. “Well, $1.29 is for the bolt I needed, and the $10k is for knowing where to put it.”

Value, is in knowledge and experience – but how does one bill an intangible?

Rule #2: I don’t really have one. Evolve? If access to tools and design items is everywhere – it makes everyone a maker/doer. As time goes on, I believe that it will become more prevalent. I have a ‘factory’ in my studio, and my office fits in a messenger bag. It wasn’t prohibitively expensive to do that. I’m not sure how to market an ‘added value’ by having access to the same things that any teenager has in their school, and a lot will have in their workshops in 10 years. 

Sell by experience? Sell by network relationships for purchase items at cost? Although that’s pretty much the definition of Dunder Mifflin middle-man, and a contractor will have better leverage. I don’t have a strong suggestion for claiming value here. 

 


 
Trouble Area #3: Over-specialization as a trap

I often wonder if over-specialization is more a burden than a benefit. Naturally, the declaration of ‘expertise’ is a benefit. I mean – I’m pretty substantially versed in the Marriott, Radisson & Hilton brands, and the hotel building type…. but I’ve been there before. Once you nail a building program typology down to its essentials – it becomes like learning the secret behind a magic trick. After the 3rd one – the magic is lost. Branch banks, main banks, retail, hotels… all very formulaic. 


 
With Hotels & Multi-Family development you’re basically going to get what you get, unless you severely alter the paradigm.
 As Chuck Palahniuk called it in “Fight Club”
“A filing cabinet for widows and young professionals.”
Sorry – that one stuck and I can’t unhear it. 


 
SHoP tends to shy away from repeat building typologies – and I find myself agreeing with them. I mean after the 5th time you crank something out – unless there’s a new wrinkle tossed into the building ‘problem’ – the result is predictable. I’m a SHoP Fan. 
 
Besides, everyone is an ‘expert’ in everything these days – so that’s no so much a differentiator as it is boiler plate marketing language. 
 
I tend to believe that repetitive design problems don’t generate new thinking unless acted on by an outside force. Site, location, microclimate, etc. That level of thinking tends to get glossed over and ignored in the typical alphabet firm + developer ROI investment project. And if you’ve done 15 of them this year – it’s unlikely that you can justify burning fee to do a little something more expressive, especially when ID takes over. 
 
You need a fresh perspective or a challenging location & client in order to generate innovative ideas. 


 
In my past, specialization started as a way to claim authority over a given project type. Now it just seems to be a shield against original thought. The negative side of this being – what happens why the well runs dry? I’ve worked at firms that specialized in K-12 education projects – who had 75% of their yearly backlog disappear the day after the referendum votes came in. Equally as problematic if the studio drops off in production – what then?
 

In more recent work history – the education studio hit a wall. Suddenly you’ve 20 people dedicated to a project type that have nothing to do. How does a layer of specialized expertise add value when the demand disappears? 

And then comes the Covid. The hospitality backlog faded. Current projects went on hold, reviews from branding stopped and work was halted because you can’t get two workers to socially distance inside a manhole. 

 
Nobody is traveling, so the investors & developer revenue stream dried up. They couldn’t pay current fees to fund architect’s operating costs – let alone incur new work or sign additional contracts for future projects.
 
Its really nobody’s fault – but if a firm is more nimble, with an ‘expertise’ in research-oriented design with multiple project types, wouldn’t that tend to project a more stable environment? 
 

Just in terms of my own marketability, I’ve worked with every type of client, save for patient-care hospitals… but I imagine that building typology, even though it is more dense with regulations and systems – can be learned. 
 
The way that I had of dealing with things in the repetitive pigeon hole was to advance productivity tools. When I was informed that I wasn’t going to be allowed to be involved in in the front-end design work, design had to come out somewhere – so I switched over to productivity tools to help deliver greater levels of finished information in a tighter timeframe…. which only served to cement my role in the production side of things and expand it to everyone else’s projects. 
 
So where does that leave us? Rule #3: In the words of the immortal Steve Jobs “Stay Hungry, Stay Foolish” (which I believe was borrowed from the back of an old magazine as the closing lines of his commencement speech.) 
 
I prefer a working environment that approaches new technology aggressively, stays nimble with project types and language, and stays out of the ruts. I’ve been lucky enough to work at one such firm. I miss those days. 
 
I would prefer to let design be design. Research, learn, develop tools & explore ideas. I believe that if you lead with a curious mind rather than a stack of drawings of a singular project type – it leads to a more well-rounded and open approach to new projects. To me, that brings more value to the process of non-developer lead construction.
 
A proactive and responsive lean team can pivot on a dime. I’ve been on them, and have had to.
 
I’ve also spent six years trying to to gain attention for systems I developed and climb out of a pigeon hole filled with quick sand. Self-performing my own projects – and I still ended up in the bread line. 
 
There’s an ebb and flow of gains to be made in repetitive work, under the umbrella of expertise… but claiming that expertise doesn’t really ring as true as it once did. So how can you claim an increased value in a pool where everyone else is specialized? 
 

 
Conclusion : For Now

As I stated at the beginning of this exercise, I didn’t expect to come out of this with any choir-of-angels eureka moment, but rather to explore an idea on the page on just how to gain a true grip on adding value to what it is that we do as architects.

The preconception of what we do, is hurting. Design is the first thing to get tossed overboard in bad times. It’s seen as a disposable luxury. It’s also the last thing to rebound. 

The response to this is marketing & edification about what it is that we are capable of as a profession. Part of me feels like its reactionary to have to justify your existence – but its paramount to do so because we as a profession have ceded most of the responsibility over to those charged with a project’s construction .

I don’t like giving depositions, but I’d rather defend a position over a minor infraction than dumb down the profession to the point of obsolescence, but does that add value? 

Can value be achieved by establishing tools to speed up decisions and production so that you can go into further detail and invention? To deliver a well-coordinated project? 

It’s what I’ve always done, but is it enough to justify my passions as a 3D problem solver? Exploring nuance to spatial environments that can be constructed within a timeframe and established budget? Is it enough to stand above the competition? Given what I’ve seen of what’s out there – you’d think that would be, but talk is cheap. 

I don’t know about you – but I’ve never aspired to mediocrity on the long road toward the middle. 

Maybe the answer is revisiting Wright’s democratization of the profession and lose the perception that design is only for the elites. 

Maybe its the small projects to help out your neighbor. I mean I heard a story once about banks testing out ‘micro loans’ with massive success. I’ve heard stories recently about ‘pay what you can’ counters at restaurants increasing revenue. 

Maybe the answer is in the micro rather than massive sweeping institutional change. 

I have more questions than answers – but I believe that this is worth thinking about. 

I’m sure there will be more later . – JM 

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